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Jewellery Care

Every piece of Daisy Knights jewellery is lovingly handmade in the UK from silver, gold-plated silver or brass.

Caring for your jewellery ensures that it will look great every time you wear it.

How to look after your silver jewellery:

Silver naturally tarnishes with exposure to air and the environment. Additionally lotions, perfumes, bleach and chlorine all have adverse effects on the quality and look of any silver.

In order to ensure that tarnishing doesn’t spoil your silver jewellery, it is important to follow a few simple steps;

Apply any scents and lotions before you put it on

Avoid wearing pieces when doing sport or washing up.

We advise that you keep your jewellery in the pouch it came in or alternatively in a zip lock plastic bag this reduces the risk of scratching as well as tarnishing.

To keep your jewellery clean we recommend that you gently rub the item with a lint free cloth. Be very careful when cleaning chains and pieces with gems in.

How to look after your gold jewellery:

Daisy Knights gold vermeil pieces are 22ct gold plated silver, which consists of a layer of 22ct gold on top of silver.

Gold plating may fade over time, depending on its wear and the amount of care taken. We advise you follow the below instructions to care for your gold vermeil jewellery.

As with silver, we advise gold plated Jewellery not to be worn when showering or exercising. Preventing it from getting wet and keeping it away from harsh chemicals, lotions and perfumes will ensure its lasting quality.

To clean rub gently and very occasionally with a lint free cloth.

Do not wear your jewellery at night and remove it for sports and water activities.

How to look after your brass jewellery:

Some of our chunkier jewellery is made of brass, what each piece is made from will be stated on the product pages of DaisyKnights.com.

Brass does not like to get wet so keep it away from water.

Rub with a jewellery cloth if the brass is becoming tarnished. Soap and water and a soft brush will help shine up your brass jewellery, dry it well though!

How to look after your Daisy Knights watch:

Our watches come with a one year warranty. You must have the original warranty slip for it to be valid.

We do not offer a service to remove links on our watches to adjust the size, you can take it to a local jeweller to remove the links for a minimal fee, however this will void the warranty we offer for the watchstrap.

Although our watches are water resistant we advise that you keep it away from water as it might damage the exterior, the coating or the mechanism.

Repairs and polishing service:

If any of your Daisy Knights jewellery is looking a bit loved and worn you can send it to us for a touch of R&R, we will polish it up and return it to its former glory for a small charge plus postage.

However old and well loved your Daisy Knights friendship bracelet is, we will replace the cord free of charge, you only have to worry about postage and what colour you want to pick!

All R&R clients and repairs may take up to 6 weeks during our busiest time between October and January. R&R jewellery will not be worked on until items have been paid for.

Email us at [email protected] or call us on 01608 811899 to book in your jewellery’s R&R or if you have any questions about cleaning your Daisy Knights jewellery.  

 

Delivery

Free UK Shipping on all orders over £150

Standard UK shipping - £6.50

Standard deliveries take up to 7 working days.

International shipping costs £12.00 per order and will be sent via Airsure ot international signed for postage. A fully insurable and trackable service, which is secure and reliable.


We aim to deliver all orders within 7 working days but as most of our jewellery is made to order, sometimes it may take longer to be delivered. Please note this during busy times like Christmas and Valentines day.

Daisy Knights Jewellery Design products are sold in Pounds Sterling on a delivery duty unpaid basis. The recipient may have to pay import duty or a formal customs entry fee prior to or on delivery. Additional taxes, fees or levies may apply according to local legislation and customers are advised to check these details themselves before placing the order.

 

For more information on our delivery terms and conditions click here.
If you need to return an unwanted item you can do so within 14 days for a refund or exchange.
For more information on our returns and exchanges terms and conditions click here.

Late or Lost Deliveries

If your delivery has been delayed, then please contact us and we will provide you with the tracking number to enable you to chase it up with the Royal Mail.

We cannot refund or replace lost items until 20 working days after the date of despatch (30 days for international items) - this is when the Royal Mail classes items as being lost.

International delivery - When items are sent to another country, your parcel is often handled by more than one postal service. Unfortunately that means delivery problems are more likely. When we send a parcel abroad, the actual delivery of the item will be the responsibility of the postal service in the country the items are going to. Delays can often be caused by customs checks, which can sometimes take up to 1-2 weeks.

Daisy Knights cannot be held responsible for goods that are lost or delayed in transit.

 

Ring Size Guide

 

UK United States Asia Diameter (mm) Circumference (mm)
K (small) 1/4 1/2 15.9 50
M (medium) 1/4 12 16.7 52.5
O (large) 1/4 14 1/2 17.5 55.1

 

 

 

 

 

Returns Policy

Returning an item purchased on DaisyKnights.com

 

Returning your item

-You must return the goods within fourteen days of the date shown on your receipt.

-The items must remain in the condition they were sold in- undamaged, unworn and in the original packaging.

-We cannot accept returns of earring (unless faulty) for hygine reasons.

- Original shipping costs will not be refunded unless the item is deemed faulty by our quality control team.

 

To book a return please email [email protected] for a returns form and RMC (returns authorisation code)

 

Daisy Knights does not accept any responsibility for postage costs, nor for any items lost, stolen or damaged in transit. We recommend you return items via an insured and reliable postal service, for example Royal Mail Special Delivery Service. Postage cost will not be refunded. Exchanges are of course possible within these terms.

Your refund will be issued within 15 days to the payment method used in your original purchase
In the rare event that goods are delivered faulty or damaged please contact our customer services department on [email protected] so we can arrange a replacement or a refund.

If the package you receive is damaged or open please do not accept the delivery and contact customer services immediately to arrange a replacement. We will bear the costs of postage to return the goods and issue a re-delivery.

 

Terms and Conditions

Limitation Of Liability And Warranty

CUSTOMER AGREES THAT USE OF THE SERVICE IS ENTIRELY AT CUSTOMER'S OWN RISK. SERVICES ARE PROVIDED 'AS IS,' WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTY FOR INFORMATION, SERVICES, UNINTERRUPTED ACCESS, OR PRODUCTS PROVIDED THROUGH OR IN CONNECTION WITH THE SERVICE, INCLUDING WITHOUT LIMITATION THE SOFTWARE LICENSED TO THE CUSTOMER AND THE RESULTS OBTAINED THROUGH THE SERVICE. SPECIFICALLY, WE DISCLAIM ANY AND ALL WARRANTIES, INCLUDING WITHOUT LIMITATION: 1) ANY WARRANTIES CONCERNING THE AVAILABILITY, ACCURACY OR CONTENT OF INFORMATION, PRODUCTS OR SERVICES; AND 2) ANY WARRANTIES OF TITLE OR WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

THIS DISCLAIMER OF LIABILITY APPLIES TO ANY DAMAGES OR INJURY CAUSED BY ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, COMMUNICATION LINE FAILURE, THEFT OR DESTRUCTION OR UNAUTHORIZED ACCESS TO, ALTERATION OF, OR USE OF RECORD, WHETHER FOR BREACH OF CONTRACT, TORTIOUS BEHAVIOR, NEGLIGENCE, OR UNDER ANY OTHER CAUSE OF ACTION. CUSTOMER SPECIFICALLY ACKNOWLEDGES THE SERVICE IS NOT LIABLE FOR THE DEFAMATORY, OFFENSIVE OR ILLEGAL CONDUCT OF OTHER CUSTOMERS OR THIRD-PARTIES AND THAT THE RISK OF INJURY FROM THE FOREGOING RESTS ENTIRELY WITH CUSTOMER.

NEITHER THE SERVICE NOR ANY OF ITS AGENTS, AFFILIATES OR CONTENT PROVIDERS SHALL BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF USE OF THE SERVICE OR INABILITY TO GAIN ACCESS TO OR USE THE SERVICE OR OUT OF ANY BREACH OF ANY WARRANTY. CUSTOMER HEREBY ACKNOWLEDGES THAT THE PROVISIONS OF THIS SECTION SHALL APPLY TO ALL CONTENT ON THE SERVICE.

 

Privacy Notice and Cookie Policy

At Daisy Knights we have a solid commitment to the privacy of our customers.

The below statement maps out our commitment and the terms by which we deal with the privacy of our customers.

The use of your IP address will only occur in the event of a problem with our server. Your IP address is used to help identify you and to gather demographic information.

daisyknights.com uses cookies to keep track of your shopping cart. We use cookies to identify you each time you visit so that you don't have to re-enter your information each time.

This sites registration requires users to give us contact information. We use customer contact information from the registration form to send users information about the company. The customers contact information is also used to contact the user when necessary if they have subscribed to our mailing list. Users may opt out of future mailing by choosing to un-subscribe.

daisyknights.com contains links to other sites. We are not responsible for the privacy practices of the content of such websites.

 



"Masculine and modern, but with a classic sensibility" - Vogue

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